What is the value of business integrity to your organization? Are you following safe practices making sure everyone in your organization stays on track? Or better yet, how do you show your corporate integrity to potential clients? Do you have statements on your website? Do you prove it to your customers by showing them that your organization lives up to its claims? How effective is that for you and your organization?
Some would say that business integrity is the cornerstone, the foundation of any business and if you can’t show integrity then there is no point in being in business. Another that the integrity towards the clients of a company is the most important and that the employees come second. So how would you prove, honestly and beyond a reasonable doubt, that the integrity of your business is its solid foundation? How would you demonstrate that your customers and employees are getting all the benefits of being with your organization?
Let’s say, for example, that you run a successful retail business.
Your employees will almost always receive some form of training, whether it’s learning how to smile and nod at a difficult customer, instead of engaging in an all-out war in the middle of your store, or teaching your sales team subtle new ways to win sales.
Or, you could also own a successful import/export company, your staff will still be trained at some point, and you should be able to give your customers a way to track their imports/exports.
Would you be surprised if I told you that you can do all of this with a document management system? That you can use online applications to track employee training, to enable valuable customers to access documents on where their valuable items are and when they will arrive at their final destination?
So how does this help with your corporate integrity? Well, in addition to being able to show employees in a concise and effective way exactly what the policies and procedures are for your business processes and what their roles are, it also helps keep them on track by tracking and ensuring it gets done. . For customers and even customs organizations (and regulators in general), it could transparently show how business processes work to get their valuables from point A to point B, showing them that everything is being done efficiently, properly and following the correct paths. The way this is achieved is through the application of process maps of the business process and tracking forms related to the key documents that accompany your orders.
In the end, you will have a powerful way to support your mission statements by demonstrating, not only to customers, but also to your employees, that the integrity of your business is something you can be proud of and that, in turn, you not only it increases your organization’s reputation, but it will make more and more customers and employees proud to work with you, and we know how important word of mouth can be as a marketing tool.
